Privacy Policy
Iqrar Recovery Services
Dubai, United Arab Emirates
Effective Date: 2026-04-21
Iqrar Recovery Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our vehicle recovery, towing, and roadside assistance services in Dubai and the UAE.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- WhatsApp number or chat details
- Vehicle details you provide
- Pickup or service location
- Billing or invoice details, where applicable
Technical Information
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of access
- Referring website or source
2. How We Use Your Information
We use your information to:
- respond to your inquiries
- provide car recovery, towing, and roadside assistance services
- contact you about service requests, updates, or confirmations
- process quotations, invoices, or payments where relevant
- improve our website, customer service, and operations
- maintain internal business records
- comply with legal and regulatory requirements in the UAE
3. WhatsApp, Calls, and Contact Forms
If you contact us through WhatsApp, phone, or a website contact form, we may collect and store the information you provide so we can respond to your request and deliver our services.
Please do not send sensitive personal information unless it is necessary for your service request.
4. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, understand website traffic, and enhance user experience. You can control cookies through your browser settings. Disabling cookies may affect some website functions.
5. Sharing of Information
We do not sell your personal data.
We may share your information only when necessary:
- with employees or service providers who help us operate the business
- with hosting, website, or technical support providers
- with payment, accounting, or invoicing providers where needed
- when required by law, legal process, or competent government authority in the UAE
We will only share information to the extent reasonably necessary for business or legal purposes.
6. Data Retention
We retain personal data only for as long as reasonably necessary for:
- responding to inquiries
- providing requested services
- maintaining business and accounting records
- resolving disputes
- meeting legal, regulatory, or compliance obligations
When information is no longer needed, we will take reasonable steps to delete it or keep it in a form that does not identify you.
7. Data Security
We take reasonable technical and organizational measures to help protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, communication method, or storage system can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable law, you may request to:
- access your personal data
- correct inaccurate or incomplete information
- request deletion of your data where appropriate
- object to or limit certain uses of your data
- withdraw consent where processing is based on consent, subject to legal and operational requirements
To make a privacy-related request, please contact us using the details below.
9. Third-Party Links and Services
Our website may contain links to third-party services such as WhatsApp, maps, or social media platforms. We are not responsible for the privacy practices of third-party websites or services. You should review their privacy policies separately.
10. Children’s Privacy
Our services and website are not intended for children. We do not knowingly collect personal data from children through our website.
11. International Data Transfers
Because some website, hosting, analytics, email, or messaging providers may process data outside the UAE, your information may be stored or processed in other jurisdictions. Where this happens, we will take reasonable steps to ensure appropriate protection of your data in line with applicable requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Iqrar Recovery Services
Dubai, United Arab Emirates
Phone: +971 52 234 0446
WhatsApp: 971522340446
Email: iqrar3202@gmail.com